Downgrade package

Hi,
Need advise how to downgrade my service.had been sent email to contact a few times and no response
Kindly assist
Thanks
Agus

Hi, click on your name in top-right corner, then go to billing and click on manage subscription. There you have option to downgrade or upgrade your subscription.

Best regards.

Thanks
I have a question, on 23th i paid for advanced package and today 28th i paid for starter package
Is that means it will forfeit the advanced package or pro rated ?

Thanks
Agus

It will continue with starter package.

Meaning the previous payment for advanced is forfeit ?
Kindly confirm, i just made advanced package a few days ago.

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